Support
Hours of Operation
Monday–Friday · 8:00 am to 5:00 pm Pacific Time
Holiday Schedule
Nuvair observes the following United States holidays each calendar year and will be closed for business on:
- New Year's Day · January 1st
- Memorial Day
- Independence Day · Fourth of July
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving · Black Friday
- Christmas Eve · December 24th
- Christmas Day · December 25th
Support Categories
Nuvair stocks thousands of compressors, analyzers, fill panels, filters, parts and accessories. Links to financing, glossary, order cancellation policy, ordering information, repairs & maintenance, return policy, shipping & delivery, FAQ/troubleshooting, videos and warranty are available below.
Financing
Nuvair does not lease or finance equipment purchases directly. If you or your company do not have an existing relationship with a lending institution like a bank or credit union, we do work with third-party companies to help with equipment purchases. Below is a link to QuickSpark Financial LLC. QuickSpark takes applications online, there is no obligation to apply, and credit decisions are instant.
Glossary
At Nuvair.com, we do our best to use standardized nomenclature to describe our products. Frequently we also use abbreviations to describe product details. If the terminologies and/or abbreviations used on this site are confusing or unclear, we hope this glossary of acronyms, abbreviations and terms will help.
Order Cancellation Policy
Orders are processed for shipment as soon as possible. During the order fulfillment process, we incur costs. While we understand that orders might need to be changed after an order is placed, we cannot cancel all orders free of charge. We strictly adhere to the our cancellation policy.
Ordering Information
We hope to answer most ordering questions on this page including: terms and conditions, freight, customs duty and import tariffs.
Shipping & Delivery
We answer common questions related to shipping, signature required delivery, and same day shipping, here.
Repairs & Maintenance
Our services do not end at the sale at Nuvair. Our factory-trained repair technicians are versed on a wide variety of compressors and products related to compressed gas. We are happy to bid maintenance, repair and parts for all the compressors and accessories we sell. If you have a compressor make that we do not carry, please contact us to see if we can be of service.
Return Policy
Shipments will be deemed to have been accepted by Buyer upon delivery of the said shipments to Buyer unless rejected upon receipt. Buyer shall perform all inspections and tests Buyer deems necessary as promptly as possible but in no event later than seven (7) days after delivery of product, at which time Buyer will be deemed to have irrevocably accepted the Products. Any discrepancy in shipment quantity must be reported within seven (7) days after delivery. Buyer may not return products without a Sales Return Order (“SRO”) number. SRO is valid for 30 days from date issued. All returns are subject to a restocking fee. Special order items are non-refundable.
FAQ · Troubleshooting
Are you having problems with equipment purchased from Nuvair? We are here to help! To help us assist you, we ask that you review information on this page before calling or emailing us for assistance. Here, we offer a variety of checklists, how-to documents, and cross-references to a variety of videos. To help you locate the appropriate resource quickly, we offer a keyword for each entry.
Warranty
For our full warranty terms, please visit this page. Unless otherwise specified, materials (parts and equipment) supplied by Nuvair are covered by a one (1) year warranty period from the date of delivery to customer. “Date of delivery” is determined by shipping or proof of receipt documentation.
Videos
Produced by Nuvair and by manufacturers of equipment we service and sell, dozens of helpful videos are available on this page.
