Ordering Information
We hope to answer most of your questions about ordering from Nuvair on this page.
Orders
You may purchase Nuvair products by using our online store, email, phone, walk-in or fax. When in doubt, contact a Nuvair sales associate to help with your order. Order confirmations are sent out via email or fax. If you need special attention with your order, please contact your Nuvair sales associate to inform them of your special circumstances.
Some Products Not Available for Online Purchase
Not all products listed on our website are available for purchase online. If you find a product listed without a price or “Add to Cart” button, please contact our sales staff to discuss your requirements as many of our products are custom-built to your exact specifications.
Product Images
Images on Nuvair.com are representative of the product described and are for illustrative purposes only. Actual product characteristics may differ from the image/s displayed on the product page. We cannot be responsible for product images hosted on third-party websites.
If you have additional questions, please feel free to contact Nuvair by phone or email. Thank you for visiting Nuvair.com.
TERMS & CONDITIONS
Open Terms
A 50% deposit at time of order is required with the balance due prior to shipping. Open billing is at the sole discretion of Nuvair and requires pre-approval by Nuvair. Standard open account terms are net 30 days from the date of invoice. Should a buyer neglect to pay Nuvair on time or create doubt of the buyer's financial responsibility, Nuvair has the right to revoke any terms granted.
New Accounts and Internet Order Payment Terms
Orders made over the internet or from new customers require prepayment before shipping in the form of a credit card, company check, PayPal, wire transfer or cash. If you are interested in net 30 terms please contact Nuvair for a credit application. Nuvair uses several outside service bureaus to determine a company or persons credit worthiness and does not guarantee that credit terms will be made available to new or returning customers.
Nuvair ships orders via FedEx with the amount charged.
Nuvair does business in US dollars. Any orders from outside the United States may require the purchaser to cover additional bank charges from wiring fees to notary services.
Personal checks and PayPal checks are accepted by Nuvair, however, we will not ship until the check clears our bank account. These orders will be delayed until the check shows as funds received in our bank account.
Returned checks will be assessed a $35.00 handling charge on all non-sufficient funds. Additionally, Nuvair may require prepayment for any further transactions before shipping future orders.
Custom and Special Order Items
Custom built products and products requiring non-inventory parts require payment in advance from customers who do not have credit terms with Nuvair. These products are sold as-is to all customers and cannot be cancelled or returned for any reason.
Freight
FOB Oxnard, California. We use multiple shipping companies to ensure the quality and good rates for our customers.
Customs Duty & Import Tariffs*
International customers or the "order recipient," if different from the customer placing the order, are solely responsible for any customs duties, import taxes or fees arising from Nuvair product purchases. The "importer of record" (the recipient) must follow all laws and regulations of the destination nation. Import tariffs, customs duties and fees are typically assessed once a shipment reaches the recipient's country. Additional charges for customs clearance are the responsibility of the recipient. Nuvair is not responsible for customs duty, import tariffs or other fees imposed on any order.
* A tariff (or duty) is a tax levied by governments on the value including freight and insurance of imported products. Different tariffs applied on different products by different countries. Customs Duty has nearly the same definition: A tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.
