Return Policy

Shipments will be deemed to have been accepted by Buyer upon delivery of the said shipments to Buyer unless rejected upon receipt. Buyer shall perform all inspections and tests Buyer deems necessary as promptly as possible but in no event later than seven (7) days after delivery of product, at which time Buyer will be deemed to have irrevocably accepted the Products. Any discrepancy in shipment quantity must be reported within seven (7) days after delivery. Buyer may not return products without a Sales Return Order (“SRO”) number. SRO is valid for 30 days from date issued. All returns are subject to a restocking fee. Special order items are non-refundable.

 

Returns

We accept returns on most items (see Non-Refundable Items for exceptions). Customers can return unopened, unused items in the original packaging within seven (7) days of order delivery with receipt or proof of purchase. If seven (7) days or more have passed since your order was delivered, we cannot offer you a refund, credit, or an exchange.

Upon receipt of the returned item, Nuvair will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Customers are subject to a 20% restocking fee.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

Non-Refundable Items

Due to the nature of some compressed gas products and parts, some items are not refundable. Non-refundable items include:

• Special Order Items
• Sale Items
• Oxygen Clean Parts
• Boosters
• Electrical Components (timers, autodrains, power devices, etc.)

 

Defective Items

If you receive a defective item, please contact us at +1.805.815.4044 with details of the product and its defect. Once you receive a Sales Return Order (SRO), you can send the item you consider defective to:

Nuvair
1600 Beacon Place
Oxnard CA 93033 USA

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement because of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Avoid Returns by Ordering the Right Part

We stock thousands of replacement parts, many of which support older products like compressors. Hundreds of parts have similar descriptions and part numbers that fit specific equipment based on year of manufacture and/or serial number. If you are unsure about which replacement part fits your equipment, please contact us before ordering. Include in your email images of (1) the defective part, (2) an overall picture of the equipment, and (3) the equipment serial number plate. This will save you time and money if you order the wrong part.

 

Questions? Contact Us!

If you questions about how to return items, please contact us before shipping the item back to us.

 

Updated 25 June 2024